We're here to help
A message to Comenity customers about COVID-19
We want to assure you that Comenity takes the health and well-being of our customers and associates very seriously, and understand the uncertainty you may be experiencing at this time.
For customers with a Comenity issued credit account:
We’re committed to helping cardholders who may be experiencing hardships as a result of COVID-19. Because we understand it may be difficult to make payments on time, we are offering payment programs to help. Please call the phone number on the back of your credit card, or you may look up the phone number here.
Account Center lets you manage your account 24/7. Now more than ever, being able to manage your account online makes sense. You can use Account Center to make payments and view your balance, transactions and statements. Find your account on Account Center here.
For Comenity Direct customers with deposit accounts:
Please visit Direct.Comenity.com or call 1-833-755-4354.