calling section: 
Resolve a Complaint

Is someone using your name on a PRA LLC account? 
Is a balance on you account incorrect? 

Are we calling the wrong person?

At PRA LLC, we strive to provide professional and courteous service to all of out customers. We understand that people face financial challenges from time to time, and out goal is to treat every customer fairly and with respect.

If we have not met your exectations for courteous service, help us resolve your complaint by:

  • Call 886.925.7109 to speak with a customer service representitive. Or email us with your question or concern.
  • Email our Dispute Department to dispute your account with us. Or write: Portfolio Recovery Associates, LLC, Account Dispute Department, 140 Corporate Boulivard, Northfolk, VA 23502
  • Visit our Office of the Consumer Ombudsman to chat with our consumer advocate and liaison to PRA LLC's general consel. 
Call Us Now

We're here to help you pay your debt. Call 800.772.1413 to speak with an Account Representitive during the following business hours (ET):

M-F 8 AM to 11PM
SAT. 8 AM to 8 PM
SUN. 11 AM to 10PM

PRA LLC account representatives are trained to comply wit the Fair Debt Collection Practice Act (FDCPA) and other federal, state and local consumer protection laws. The FDCPA mandates that we will inform you that: "This communication is from a debt collector and ia an attempt to collect a debt. Any information obtained will be used for that purpose."